FAQ

FAQ

 

Refund Process

 

100% Satisfaction Guarantee terms

Up to 14 days after your purchase if you are not satisfied with your product please reach out to support@lushlav.com for a quick resolution.

Please do not contact Paypal directly to dispute. Resolution through our support team will me much quicker.

How long does it take for me to receive my refund?

When the claim for a refund has been approved, it will be processed in approx 7 business days.

*Please note that your financial institution/ PayPal can take extra 3-5 business days to clear the funds back into your account.

If your funds are not in your selected bank account within this timeframe please do not hesitate to contact us at support@lushlav.com.

Where will the refund go?

You will be refunded the same way you paid. If you paid via:

  • Credit card or PayPal: Your refund will be credited to the same account your payment came from. 

Contact support@lushlav.com for quickest resolution. 

Can I drink tea while pregnant or breastfeeding?

If you are pregnant or breastfeeding, please seek medical advice before using this product.

 

Will this tea mix have an effect on my medications?

There are no concerns at this time however, we recommend contacting a health care professional before consuming this product.

 How long will the tea last?

The tea does not expire, it only degrades in freshness over time.